Everything you need to succeed with Winlucks - guides, tutorials, and best practices
Search our knowledge base for articles, guides, and solutions to common questions:
Popular searches: setup payment • reward coins • manage orders • promotions
Browse our resources by category to find exactly what you need:
New to Winlucks? Start here with setup guides and onboarding resources.
Learn how to manage your product catalog and inventory effectively.
Manage orders, process payments, and handle delivery efficiently.
Maximize customer engagement with effective rewards and promotions.
Grow your business with effective marketing strategies and customer acquisition.
Understand your business performance with data and analytics.
Watch step-by-step tutorials to master the Winlucks platform:
Learn how to navigate and use all features of the Winlucks Merchant app.
Create an effective reward system to attract and retain customers.
Streamline your order processing and fulfillment workflow.
Design effective promotions that drive sales and customer engagement.
Access these helpful templates, guides, and tools for your business:
Find quick answers to common questions about using Winlucks:
You can set up reward coins through your merchant dashboard. Go to the "Rewards" section, click "Create Reward Program," and choose the percentage of purchase value you want to allocate as coins. You can also set up special bonus coin events for specific products or during promotions.
Winlucks processes payments weekly. You'll receive your settlement every Tuesday for all orders completed in the previous week (Monday-Sunday). The funds are typically deposited directly to your bank account within 1-2 business days after processing.
Yes, Winlucks offers API integration for popular POS systems. Contact our merchant support team to discuss integration options. We also provide manual import/export options for inventory and order management if full integration isn't available for your specific system.
To optimize your product listings: use high-quality images from multiple angles, write detailed descriptions with relevant keywords, set competitive prices, use all available product attributes, and encourage customer reviews. Products with complete information and positive reviews rank higher in search results.
First, try closing and reopening the app. If the issue persists, check for app updates in your app store. For ongoing issues, contact our technical support team at support@winlucks.com or call +971 58 98 50 10 2. Please describe the issue and include screenshots if possible for faster resolution.
Our support team is here to assist you with any questions or issues:
Send us your questions and we'll respond within 24 hours.
support@winlucks.com
Speak directly with our merchant support team.
+971 58 98 50 10 2
Sun-Thu, 8AM-6PM GST
Quick answers through WhatsApp messaging.
+971 54 31 32 35 7