Privacy Policy

1. Introduction

This Privacy Policy outlines how Winlucks LLC FZ (referred to as "we," "our," or "us") collects, uses, and protects your personal data when you use the Winlucks app (referred to as "the App"). By using the App, you agree to the terms and conditions set forth in this Privacy Policy. If you do not agree with these terms, please do not use the App.

We are committed to protecting and respecting your privacy. This Privacy Policy explains how your data is collected, stored, and used in accordance with the UAE Data Protection Law and other applicable laws.

2. Information We Collect

2.1 Information You Provide

• Account Registration: Name, email address, phone number, and other details required to create an account.
• Order Information: Delivery addresses, payment details, and order preferences.
• Customer Support: Information provided during inquiries or complaint resolution.

2.2 Information Collected Automatically

• Device Data: IP address, operating system, browser type, and device identifiers.
• Usage Information: Features accessed, browsing history, and time spent on the Platform.
• Location Data: Approximate location derived from IP address or GPS (if enabled).

2.3 Information from Third Parties

Payment processors may share transaction details for order validation.

3. How We Use Your Information

3.1 Operational Use

• To create and manage your user account.
• To process orders and payments made through the Platform.

3.2 Communication

• To notify you about order updates, promotions, or changes to Platform policies.
• To provide customer support and respond to your inquiries.

3.3 Compliance and Security

• To comply with legal obligations, such as fraud prevention and financial reporting.
• To enhance Platform security and prevent unauthorized access.

4. Data Sharing and Disclosure

4.1 Service Providers

We may share your data with third-party service providers who assist in payment processing, cloud storage, and analytics.

4.2 Merchants

Limited information, such as your name and contact details, may be shared with Merchants for order fulfilment.

4.3 Legal Obligations

We may disclose your information if required by law, court order, or other legal processes.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

5. Data Security

We take the security of your personal data seriously and implement reasonable measures to protect it from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Your sensitive data is encrypted during transmission using secure encryption protocols.
• Access Control: We limit access to your personal data to employees or third-party providers who need it to perform their duties.
• Regular Audits: We perform regular audits and security checks to ensure the safety of your data.

However, please note that no data transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. If you wish to delete your data or close your account, you can contact us at the details provided below. We will ensure that your personal data is removed from our systems as required.

7. Your Rights

As a user, you have the following rights regarding your personal data:

• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: You have the right to request corrections to any inaccurate or incomplete data we have about you.
• Deletion: You have the right to request the deletion of your personal data, subject to certain exceptions.
• Objection: You can object to the processing of your personal data for specific purposes, including direct marketing.
• Withdrawal of Consent: You may withdraw your consent to marketing communications at any time.

To exercise your rights, please contact us at the details provided below.

8. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on the App, analyze usage patterns, and personalize your interactions. Cookies are small data files stored on your device. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect your ability to use some features of the App.

9. Third-Party Links

The App may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing any personal data.

10. Service Fees and Merchant Payments

10.1 Service Fees

• Winlucks applies a 3% service fee on payments made through the Winlucks App.
• This fee is not a transaction processing fee but a service fee for using the Winlucks platform and ensuring continuous improvement of our services.
• The service fee applies in the following cases:
  • Purchases made in the App – When customers place an order through Winlucks.
  • Payments made at a merchant's store – When customers use the Winlucks platform to facilitate a payment at the merchant's location.

10.2 Merchant Payments

For purchases made directly with a merchant, Winlucks may still apply a service fee on top of the amount paid.

This fee is used to support platform operations, enhance user experience, and provide continuous service improvements for both customers and merchants.

11. Winlucks Bonus Reward Program Prize

• Entry into Draws: Customers who make purchases from Winlucks-listed merchants will automatically receive tickets to participate in Winlucks Bonus Reward Program for a chance to win rewarded prizes. The number of tickets depends on the value of the purchase.
• Winlucks Bonus Reward Program Draws: Draws occur at predefined times (daily, weekly, or monthly) and winners are randomly selected from eligible participants. Winners will be notified via the App.
• Winlucks Bonus Reward Program Prize Redemption: If you win a prize, such as a mobile phone or a gift voucher, you can redeem it from a selected merchant within a specified period.
• Transfer of Winlucks Bonus Reward Prizes: Winners may transfer their Reward prize to another customer within the App, who can then redeem it from the predefined merchant. Once the recipient accepted the transfer then the recipient only can redeem the prize within a specified period.

12. Children's Privacy

Winlucks does not knowingly collect information from individuals under the age of 16. If you are a parent or guardian and believe that we have inadvertently collected such information, please contact us for removal.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes to the way we handle your personal data, we will notify you within the App or via email. The revised Privacy Policy will be effective as soon as it is posted within the App.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at privacy@winlucks.com.