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Simple Merchant Onboarding Process

Get your business on Winlucks in just a few easy steps

Quick & Easy Setup

Joining Winlucks is designed to be simple and straightforward. Our merchant onboarding process takes just 24-48 hours from application to going live on our platform.

Onboarding Timeline

1
Apply Online
15 minutes to complete
2
Document Verification
4-8 hours typically
3
Account Setup
2-4 hours
4
Go Live
Start receiving orders

Most merchants are fully set up and receiving orders within 24-48 hours of application.

Step-by-Step Onboarding Process

Follow these simple steps to get your business onboarded and start growing with Winlucks:

1

Application

Download the Winlucks Merchant app or apply through our website. Fill in your basic business information to get started.

  • Provide business name and contact information
  • Select your business category
  • Choose your preferred plan (Subscription or Postpaid)
2

Document Submission

Submit the required documents for verification. Our team will review them promptly.

  • Trade license copy
  • Emirates ID of owner/manager
  • Bank account details for settlements
  • Store photos (optional but recommended)
3

Verification

Our team verifies your documents and business information. This process is usually completed within 4-8 hours.

  • Document authenticity check
  • Business information validation
  • Quick approval process
4

Store Setup

Set up your digital storefront on Winlucks with your products, prices, and business information.

  • Add your product catalog with images
  • Set your pricing and inventory
  • Configure business hours and location
  • Set up delivery/pickup options
5

Rewards Configuration

Set up your reward coins system to attract and retain customers.

  • Decide on coin allocation per purchase
  • Create special offers and promotions
  • Set up loyalty programs for repeat customers
6

Go Live & Start Selling

Once everything is set up, your store goes live on Winlucks and you can start receiving orders immediately.

  • Receive real-time order notifications
  • Manage orders through merchant dashboard
  • Track sales and customer analytics
  • Get paid on regular settlement cycles

Document Requirements

To ensure a smooth onboarding process, please have these documents ready:

Business Documents

  • Trade license copy
  • Chamber of commerce certificate
  • VAT certificate (if applicable)

Owner/Manager Documents

  • Emirates ID (front and back)
  • Passport copy
  • Visa page (for expatriates)

Banking Information

  • Bank account details
  • Bank statement (last 3 months)
  • Cancelled cheque (if available)

Onboarding Support

Our dedicated onboarding team is here to help you at every step of the process:

Dedicated Onboarding Specialist

Personal guidance through the entire process

Available via phone, WhatsApp, or email

Video Tutorials

Step-by-step video guides

Available in English and Arabic

Setup Assistance

Help with product catalog setup

Reward program configuration

Training Sessions

Merchant app training

Order management best practices

Contact Onboarding Team

Ready to Get Started?

Join hundreds of successful UAE merchants who are growing their businesses with Winlucks. Our onboarding team is ready to help you get started today!

Download Merchant App Apply Online

Email Support

onboarding@winlucks.com

Response within 2 hours

Phone Support

+971 58 98 50 10 2

Sun-Thu, 8AM-6PM GST

WhatsApp Support

+971 54 31 32 35 7

Quick responses